Migration Fee

Understanding the TELUS EPP Migration Fee

When you decide to transfer or migrate your phone number from a TELUS Consumer, Business, or Corporate account to a TELUS Employee Purchase Program (EPP) account, it’s important to be aware of the associated fees. TELUS charges a one-time migration fee of $50 per line that will appear on your TELUS bill. This fee is a standard requirement for all customers wishing to join the TELUS EPP program.

What You Need to Know About the Migration Fee:

- One-Time Charge: The $50 migration fee is a one-time charge applied to each line you are transferring. This fee is necessary for processing your migration and ensuring that you can enjoy the benefits of the TELUS EPP program.

- When migrating your phone number, you must agree to pay out any remaining easy payment balance or device balance from your current contract.

- Multi-Line Migration Fee Promotion: If you are migrating multiple lines from the same account on the same day, you can take advantage of TELUS's multi-line migration fee promotion. In this case, the migration fees for all lines will be credited back to your account, making it a cost-effective option for families or businesses looking to switch.

- No Control Over Fees: It’s important to note that while SmartCell Communications facilitates your migration, we do not have control over the fees charged by TELUS. The migration fee is set by TELUS and is a necessary part of the process to ensure a smooth transition to your new EPP account.

Conclusion

Understanding the migration fee and the associated promotions can help you make an informed decision when transferring your phone number to a TELUS EPP account. If you have any further questions or need assistance with the migration process, please don’t hesitate to reach out to our customer support team. We’re here to help you every step of the way!