Can I keep my same phone number from my previous carrier?

Keeping Your Existing Number When Switching to TELUS

We understand that your phone number is an important part of your identity, and we're here to help you keep it when you switch to TELUS. Here’s everything you need to know about porting your existing number from your previous carrier.

Can I Keep My Existing Number?

Yes, you can absolutely keep your existing number when you switch to TELUS! This service is provided at no additional charge, making your transition as smooth as possible.

Important Steps for Porting Your Number

When porting your number, it’s crucial to keep your current line active. If you cancel your service with your previous carrier before the porting process is complete, you risk losing your number. To ensure a seamless transition, please follow these steps:

1. Keep Your Current Line Active: Do not cancel your existing service until your number has been successfully ported to TELUS. Once the porting process is complete, your old service will be automatically cancelled.

2. Temporary Number Assignment: To avoid any service disruption while your order is being processed, we will assign you a temporary number. This way, you can start using TELUS services right away without any interruptions.

3. Porting Instructions: When you receive your TELUS service agreement, it will include detailed instructions for porting your number. Make sure to keep this document handy, as you will need it to complete the transfer once you receive your new phone or SIM card.

By following these guidelines, you can enjoy a hassle-free transition to TELUS while keeping your beloved phone number. If you have any questions or need further assistance, feel free to reach out to our customer support team. We’re here to help!