What happens when a false alarm is triggered? Are there additional fees or permits?

Modified on Sat, 28 Feb at 4:00 PM

For Monitored customers (On secure or Control plans), when an alarm is triggered, your Control Panel will sound the siren and display a red alarm screen. The Central Monitoring Station will attempt to call the designated emergency contacts on your account to ensure you and your home are safe. Depending on where you live and your alarm permit, charges for dispatching emergency services in the event of a false alarm may incur. There are 3 ways for you to verify an alarm or confirm a false alarm: using the cancel button, entering your master code, or receiving a call from the Central Monitoring station.

Monitored customers can also consider adding Guard Response.

Guard response is a service which sends a certified and trained guard to the customer’s home to verify whether an intrusion alarm is a true event or a false alarm. Guard Response is available in select locations.

     Click here    

for more information.

For Self-Monitored customers (On Smart Automation plans), when an alarm is triggered, the Control Panel will sound the siren and display a red alarm screen. There are 2 ways for you to verify an alarm or confirm a false alarm: using the cancel button, or entering your master code. If you have a Self-Monitored plan, it will be up to you to decide how to respond to an alarm.

To learn more about

     how to reduce false alarms    

     see how to manage your alarms    

visit

     TELUS Support.      

Alarm Permits

Most cities require an alarm permit. For details and to secure a permit, visit your city’s website.

Some municipalities require you to have a permit in place by the time of your installation. Please reach out to your local municipality to ensure you are set up for success during the install

For more information, visit

     Municipal alarm permits.    

Additional fees

For information on additional fees, such as false alarm fees, alarm permit fees and guard dispatch and grounding fees, visit

     telus.com/SmartHomeFees.    