Can I keep my old plan when upgrading my phone?

Modified on Sat, 14 Feb at 7:08 AM


When you decide to upgrade your phone and finance the cost over a 2-year term, it’s important to understand that you cannot retain your old rate plan package. Instead, you will need to select from one of our current in-market plans. Here’s what you need to know:


- Transition to Current Plans: As technology and services evolve, so do our plans. By upgrading, you’ll be able to take advantage of the latest features and benefits that our current plans offer. This ensures you have access to the best services available, including faster data speeds and improved coverage.


- Customizable Financing Options: With TELUS, you have the flexibility to customize your financing options to suit your budget. TELUS Select and Complete tier packages allow you to choose a plan that fits your financial needs while still providing you with the latest devices. Whether you prefer lower monthly payments or a different financing structure, we have options to accommodate you.


- Maximize Your Savings with Bring it Back: To help you save even more, consider our Bring it Back program. This initiative allows you to return your device at the end of your financing term, which can significantly reduce your overall costs. By participating in this program, you can enjoy the latest technology without the burden of full ownership costs.


In summary, while you cannot keep your old plan when upgrading, TELUS offers a range of current plans and financing options designed to meet your needs and budget. If you have further questions or need assistance in selecting the right plan for you, our customer support team is here to help!

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