SmartCell Processing Fee

Understanding SmartCell Communications Processing and Service Fees

At SmartCell Communications, we strive to provide our customers with the best service possible. To ensure a smooth and efficient processing experience, we have implemented a processing fee for each line activated through our service. Below, we explain our fees in detail to help you understand their purpose and importance.

Processing Fee Details

- **Standard Fee**: SmartCell Communications charges a processing fee of $50 for each line activated. If you are bringing your own device (BYOD), the fee is slightly higher at $55. This fee is essential for covering various costs associated with processing your order.

- **Mandatory and Non-Refundable**: Please note that the processing fee is mandatory and non-refundable. This means that once the fee is paid, it cannot be returned, regardless of the outcome of your order or service.

What Does the Service & Support Fee Cover?

The SmartCell service and support fee encompasses several critical costs that are incurred during the processing of each device in your order. These include:

- **Purolator Express Shipping**: We utilize Purolator Express Shipping to ensure that your devices arrive quickly and safely. The cost of this expedited shipping is included in the processing fee.

- **Handling**: Our team works diligently to handle each order with care. The processing fee helps cover the labor and resources involved in preparing your device for activation.

- **Credit Card Charges**: When you make a payment, there are associated credit card processing fees. Our processing fee helps offset these costs, allowing us to maintain competitive pricing for our services.

- **Other Overhead Costs**: The fee also contributes to various overhead expenses that are necessary for the operation of our business, ensuring that we can continue to provide high-quality service and support to our customers.

We appreciate your understanding of these fees, which enable us to maintain a high standard of service. If you have any further questions or need assistance, please feel free to reach out to our customer support team. We are here to help!