How does monthly billing work?

Understanding Your TELUS E-Bill and MyTELUS Account Setup

Congratulations on activating your new phone with TELUS! As part of our commitment to providing you with a seamless experience, you will receive an electronic bill (e-bill) after your phone has been activated. Here’s what you need to know about your e-bill and setting up your MyTELUS account.

What is an E-Bill?

An e-bill is a digital version of your monthly bill that provides a detailed breakdown of your charges, including your plan, any additional services, and applicable taxes. Receiving your bill electronically is not only convenient but also environmentally friendly. You can access your e-bill anytime, anywhere, as long as you have an internet connection.

Setting Up Your MyTELUS Account

If your account is brand new, you will need to set up a MyTELUS account to manage your services and view your e-bill. Here’s how to get started:

1. Visit the MyTELUS Website: Go to the MyTELUS login page.

2. Select 'Sign Up': Click on the option to create a new account.

3. Enter Your Information: You will need to provide your TELUS account number, which can be found in your welcome email or on your first e-bill.

4. Create a Username and Password: Choose a unique username and a secure password to protect your account.

5. Verify Your Account: Follow the prompts to verify your identity, which may include answering security questions or receiving a verification code via email or SMS.

Once your MyTELUS account is set up, you can easily view your e-bill, track your usage, pay your bill online, and manage your services all in one place.

Need Help?

If you encounter any issues while setting up your MyTELUS account or have questions about your e-bill, it is recommended to contact TELUS Client Care directly.