Update your email on file

Modified on Mon, 23 Feb at 2:02 PM

How to Update Your Email Address for Your TELUS Account

Updating your email address for your TELUS account is a straightforward process that can be completed in just a few steps. Whether you're using the MyTELUS website or the app, you can easily manage your account information. Here’s a detailed guide to help you through the process.

Steps to Update Email (My TELUS):

1. Log In: Start by visiting the MyTELUS website or opening the My TELUS app on your device. Enter your login credentials to access your account.

2. Access Profile: Once logged in, look for the menu option labeled "My Profile." This section contains all the personal information linked to your account, including your email address.

3. Edit Email: Under your current email address, you will see an option that says "Change email." Click on this to initiate the update process.

4. Verify: To ensure the security of your account, TELUS will send a 6-digit verification code to your current email address. Check your inbox for this code, and enter it in the provided field to confirm your identity.

5. Submit: After verification, you can enter your new email address. Make sure to double-check for any typos before submitting the changes.

For Business/Other Accounts:

If you are managing a business account or another type of account, you may need to select "Billing name" to find the "Change email address" option. This ensures that you are updating the correct email associated with your account.

Need Assistance?

If you encounter any issues, such as not being able to access your old email, please reach out to TELUS support. They can assist you in updating your credentials securely.

Managing TELUS Email Accounts:

For those with TELUS email accounts ending in @telus.net, you can manage aliases and login settings through the email tab in your My TELUS account. This feature allows you to customize your email experience further.

By following these steps, you can easily keep your contact information up to date, ensuring you receive important communications from TELUS without interruption. If you have any further questions or need additional help, don’t hesitate to contact our customer support team!