To check if your device is eligible for return and meets the program’s condition requirements, complete the device assessment below:
Note: TELUS will also evaluate your device upon receipt, to determine the final value.
Does the device power on and navigate properly to the home screen?
- Is the user data erased and the activation lock turned off (includes Find my iPhone and other device activation locks)?
Is the front and/or back glass free of cracks, chips and damage (e.g. severe scratches)?
Is the display free of any issues (e.g. screen burn-in, non-functional pixels, blue lines, flickering, etc.)?
Are all of the applicable components intact and functioning properly: cameras, speakers, buttons, stylus, microphone, battery, hinge, charging port, etc.?
If it does not meet the criteria you will need to pay the Bring-It-Back™ Program Amount or you can return your device through the TELUS Trade-In program at a participating TELUS location. Find the Trade-In value of your device here or use the TELUS Device Check Up App. Keep in mind that you may still have an outstanding balance to pay off.
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